Job Title - SAP Analytics Service Lead
Career Level - E
We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world.
AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology, has led the Board to approve a large-scale transformation programme – Axial.
The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient.
The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come.
The Axial programme needs the best talent to work in it. Whether it’s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients.
Lead the future of analytics service management at AstraZeneca as we revolutionize our SAP ecosystem. Oversee the transition to a cutting-edge SAP analytics stack, supporting 20,000+ users and re-engineering 1,500+ processes. Shape world-class service operations, from initial readiness to transformative automation, and play a pivotal role in delivering innovative, high-impact analytics capabilities globally.
We are looking for a leader who can shape the service management of analytics on AstraZeneca’s new SAP analytics stack.
The Axial program is replacing seven legacy SAP ECC systems with one S/4 HANA system. As part of that implementation, we are re-engineering 1,500+ processes for 20,000+ users. We are also building a brand-new SAP analytics stack using SAP Datasphere and SAP Analytics Cloud. We have an ambitious vision for rolling out high quality industrialised analytics for critical use cases, alongside brilliant self-serve capabilities. The first release will be in Q4 2025. We need an experienced leader who can take the stack into service, shaping ways of working and processes. You need to be a forward-looking leader who deliver world class service on the stack.
Initially activities will be rather prosaic, including service introduction, business readiness assessments. In time the potential for transformative change is significant: automating change management processes; transparent SLA monitoring; integrating service management, quality and release management; digitising incident management.
Essential experience and skills:
In depth knowledge of service management (processes, metrics, standards etc).
Great comms skills.
Desirable experience and skills:
Service management qualifications,
Enterprise scale systems running 24x7 globally,
Globally distributed teams and customers,
Regulatory frameworks (EU AI Act, GxP, SOX, GDPR)
Strong influencing skills,
Pharmaceutical industry experience
Experience of manufacturing, supply chain, distribution,
Experience of finance processes (R2R, P2P, O2C etc),
SAP Datasphere, SAP Analytics Cloud,
Team leadership and team building.
Why AstraZeneca?
At Astrazeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.
So, what’s next?
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en
Date Posted
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AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.