Salesforce Sr Business Analyst

Salesforce Sr Business Analyst

Description

Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.

Leads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization.

Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either lead or work as part of a team to gather requirements.

Elicits, analyzes, and documents non-functional business requirements

Leads or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization.

Leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization

Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization

Conducts problem analysis as needed. Escalates complex issues for additional analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems.

Develops positive relationships with both the business and other functions involved in downstream technical processes

May coach and mentor less experienced business analysts

Qualifications

Skills

Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.

Business Need Definition - Defines the business outcome that the proposed work will provide using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to justify investment of resources (people, time, finances).

Business Analysis Planning - Identifies the activities needed to conduct business analysis considering the five business aspects, level of detail, and approach for eliciting requirements to plan for resources and techniques to document the business needs and solution characteristics.

Requirements Elicitation - Discovers and documents functional and non-functional requirements using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to effectively communicate the business needs and solution characteristics for solution design.

Requirements Analysis - Evaluates relationships and interdependencies between requirements based upon their complexity and value to the business in order to determine feasibility and prioritization.

Solution Assessment and Validation - Assesses the proposed solution using the requirements traceability through the life cycle of the requirements to determine if they deliver the desired business outcome.

Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience required. 3-5 years of experience.

Experience with the Salesforce platform, Sales Cloud, Service Cloud, CPQ, Experience Cloud, manufacturing cloud etc

Ability to manage as is and to be process definition

Ability to detail our functional documentation, user story grooming, detailing, acceptance criteria, functional prioritization etc

Ability to drive functional workshops with business stakeholders

Ability to conduct CRP demos, SIT and UAT session, Pre and Post Production sanity testing

Ability to define platform capability to business requirements

Ability to support maintenance tickets analysis and drive process improvements

Ability to support Eur and US time zone

Salesforce certification is mandatory

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location India-Karnataka-Bangalore-India, Bangalore, DBU-PGBU-IEBU-CTT-ABU

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jun 27, 2024, 5:09:17 AM

Unposting Date Jul 11, 2024, 2:29:00 PM

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Eligible

Req ID: 240005LD