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Job Description

Job Role: Salesforce Solution Architect - Service and Marketing Cloud
Location: Hyderabad
Job type: Permanent


About the job:


At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”. 


Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”. 


We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. 


To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world. 


Job Description:


As a Salesforce Marketing Cloud and Service Cloud Architect, you will design and lead the implementation of integrated marketing and customer service solutions. You'll leverage both Marketing Cloud and Service Cloud to create cohesive customer experiences, working with stakeholders to align technical solutions with business objectives across marketing automation and customer service processes.


Responsibilities:


Architect end-to-end solutions using Marketing Cloud and Service Cloud
Design data models and integration strategies between platforms
Develop customer journey maps spanning marketing and service touchpoints
Create technical specifications for complex multi-cloud implementations
Ensure data security and compliance across both clouds
Optimize Marketing Cloud campaigns and Service Cloud processes
Lead discovery sessions to gather cross-functional requirements
Provide technical guidance on best practices for both platforms
Troubleshoot complex issues across Marketing and Service Cloud
CollaboratewiththebusinessteamsandOWNthedesignoftheMarketingCloudandServiceCloudimplementations

Required Qualifications and Background:


7+ years experience with Salesforce, including Marketing and Service Clouds
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Service Cloud Consultant
Experience with Marketing Cloud Connect and Service Cloud integration
Strong understanding of customer journey orchestration
Proficiency in SOQLAMPscript, and Journey Builder
Familiarity with Service Cloud features like Case Management and Knowledge

Knowledge, Skills, and Abilities Required:


Excellent problem-solving and analytical skills
Strong communication and stakeholder management abilities
Experience in leading cross-functional technical teams
Ability to translate complex marketing and service concepts
Proactive approach to identifying optimization opportunities
Adaptability to rapidly changing Salesforce ecosystem
Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.


At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.


Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!


Job Details

Job Location
India
Company Industry
Other Business Support Services
Company Type
Unspecified
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
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