Salesforce Quality Assurance Manager

Responsibilities

• Design test processes and procedures to ensure software operates in accordance with defined requirements.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Implement test plans, automation, and validation strategies.
• Develop and maintain automated test scripts to minimize repetitive manual testing.
• Conduct in-depth functional testing to ensure business requirements are met and are "fit-for-purpose" through end-to-end functional and automation testing.
• Collaborate closely with software developers and business analysts to resolve issues.
• Communicate any obstacles clearly to raise awareness and prevent project impediments and disruptions to the overall project timeline.
• Work in partnership with Product Owners, Business Analysts, and Developers on tasks related to planning, testing, and coordination of release activities.
• Participate in the user story creation process by dissecting high-level requirements during team review sessions.
• Demonstrate an interest in taking ownership of products and projects.
• Exhibit flexibility to adapt to continuously changing priorities and challenges.
• Possess excellent communication and interpersonal skills.
• Ability to multitask, meet deadlines, and remain composed under pressure.
• Show a keen interest in studying and learning new technologies.
• Maintain documentation across the projects and support audits.

Basic Qualifications

• Over 5 years of work experience in Quality Assurance roles with a background in automation testing.
• Expertise in QA within the Salesforce.com platform.
• Experience in automation testing, particularly with AccelQ.
• Proficient in writing clear, concise, and comprehensive test plans.
• Knowledgeable in integration testing and end-to-end testing.
• Skilled in creating functional scripts, UAT scripts, and guiding businesses in UAT testing.
• Strong analytical and problem-solving abilities.
• Ability to think creatively and innovatively.
• Experience working within an Agile/Scrum development process.

Preferred Qualifications

• Salesforce Certifications that may include Administrator, Service Cloud Consultant
• Coordinated program and project external audits
• Technology certifications such as GitHub, Test Automation Tool Suites (e.g. Pytest, Selenium, AccelQ)
• Agile trainings and certifications such as Scaled Agile SAFE, Agilist
• Working knowledge of Salesforce Health Cloud, Patient Connect product, systems within the Patient Services functions
• Knowledge of database, storage, hosting, cloud, application, analytics, and services technologies, Tableau analytics and reporting

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.