Salesforce Devops Engineer

About the Job:

The Red Hat IT team is looking for a DevOps Engineer for Salesforce to join our team. In this role, you will work as part of the Platform Operations team specializing in Salesforce. You will focus on DevOps processes and tooling, platform health, integrations and connections that relate to Sales, Marketing, Finance, IT and other stakeholders within Red Hat. You'll provide technical insight and guidance as a customer relationship management (CRM) expert. As a Salesforce DevOps engineer, you’ll need to be motivated with excellent communication skills and technical expertise and the ability to work under dynamic circumstances. You will be expected to be able to provide best practices and recommendations for Salesforce platform health to various project and delivery teams.

What will you do?

• Salesforce systems implementation and hands-on configuration experience

  
  

• Interpret and refine requirements and user stories

  
  

• Explore solutions to issues using system base functionality or, as a last resort, customization

  
  

• Understand the DevOps pipelines and processes and touchpoints between various systems

  
  

• Assess change impact and guide impact analysis and project estimation activities

  
  

• Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed

  
  

• Work directly with Salesforce technical account management on proactive monitoring and system health

  
  

• Build and maintain documentation of DevOps processes

  
  

• Partner with other development teams and use acquired knowledge of Salesforce DevOps and related applications to analyse current business processes, suggest improvements, and participate in the implementation of new functionality

  
  

• Work with the internal readiness and training organization to ensure new functionality is clearly documented and is reflected accurately in training materials

  
  

What will you bring?

• 3–5 years of experience implementing, configuring, and administering a CRM application; 3+ years of Salesforce experience is required

  
  

• Experience in a business systems analyst or equivalent role working with complex application development projects, preferably in a global organization

  
  

• Solid analytical skills, particularly in the areas of data analysis and system integration

  
  

• Experience evaluating, selecting, implementing, and integrating technology tools into a client solution

  
  

• Experience working on an enterprise grade Salesforce platform

  
  

• Experience deploying Salesforce applications to sandbox and production organizations

  
  

• Effective written and verbal communication skills

  
  

• Bachelor's degree in information systems or similar, or equivalent business experience

  
  

• Salesforce administrator certification is a plus

  
  

• Knowledge of DevOps concepts like continuous integration and delivery, source control, and monitoring

  
  

The following are considered as plus:

Experience with Salesforce deployment platforms such as DX@Scale/flxbl, SFX-hardis

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

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