Salesforce CRM Quality Assurance Engineer

Role Overview:Your key responsibilities include testing Salesforce Service Cloud and Sales Cloud, as well as a strong understanding of integrations. This role will focus on creating and executing comprehensive test plans, performing quality assurance on Salesforce solutions, and ensuring the successful integration of systems to deliver seamless functionality across platforms.
This is a Hybrid position located in Bengaluru. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time.

About the role:

• Conduct manual and automated testing for Salesforce Service Cloud and Sales Cloud to ensure functionality, performance, and user experience meet business requirements.
• Support testing of integrations between Salesforce and other internal/external systems, including API testing using Postman or similar tools.
• Identify, document, and track defects, working closely with developers and stakeholders to ensure timely resolution and regression testing.
• Work with cross-functional teams (Sales, Service, IT, Development) to understand business requirements and system functionality for effective testing.
• Continuously seek opportunities to improve testing methodologies, tools, and reporting, including implementing test automation strategies where applicable.

About You

• We are looking for 2 to 3 years of experience in Salesforce testing, including configurations, workflows, reports, and integrations, with knowledge of tools like Postman for API testing.  Salesforce certifications preferred.
• Be proactive in identifying and resolving defects, troubleshooting issues, and ensuring system stability through thorough testing.
• Have the ability to clearly document test cases, defects, and results while collaborating effectively with developers, business teams, and stakeholders.
• Be passionate about improving testing processes, implementing automation, and ensuring high-quality software delivery.
• Strong ability to analyze requirements, create detailed test plans, and identify gaps or inconsistencies in system functionality.

#LI- Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.