We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
As a Salesforce Administrator / Business Analyst in nVent, a solid understanding of business needs paired with your functional background in Sales and Service clouds will be the key combination for success. You will collaborate with your peers across business segments and the enterprise IT team to establish, implement, and enforce Salesforce best practices. This role will be tasked with gathering business specific demand, and creating the supporting epics and user stories to support our Agile delivery model.
You will also be responsible for delegated administrative tasks like user provisioning and onboarding, tier 1 support case triage & resolution, end user training, and the creation of reports and dashboards based on business needs. Ultimately this role is a key part of implementing and supporting strategic initiatives related the Salesforce platform at nVent.
JOB RESPONSIBILITIES:
In this position, you will get to:
Execute Thermal Salesforce development roadmap
Implement continuous improvements and adaptations in Salesforce aligning with the sales and business needs
Collaborate with a team of established Salesforce professionals to drive projects and enhancements
Maintain detailed knowledge of business’ current technology and infrastructure from a functional perspective
Provide first level of support for Thermal user functional issues. Be able to hands-on build base configurations across a multitude of Salesforce modules including Sales Cloud, Service Cloud and e-Commerce
Provide reporting assistance, dashboards building
Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues
Salesforce Major Release (Readiness) Review / Regression Testing
Answer best practices, process and “How To” Questions, lead Salesforce trainings
Collect Thermal user feedback and ideas for consideration, liaison with Technology
Represent the Thermal business in new functionality demo sessions and testing cycles
Attend Salesforce LIVE webinars, community events and assist in end-user training sessions as new features and functions are deployed
Participate in driving functional requirements / user stories
Hands-on assist in supporting user adoption and solving technical support issues
YOU HAVE:
Bachelor’s degree from an accredited institution (preferably in Marketing, Business, Communications, Information Systems or related field)
Salesforce administrator certification required, advanced administrator preferred
3+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both). Experience with Communities, Commerce Cloud, and/or CPQ is a nice to have. / Certification of Salesforce Advance
Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, Autorabit, Gearset, etc.)
Strong focus on teamwork and ability to work in teams across all functions and levels
Strong analytical, troubleshooting and problem solving skills.
Excellent oral and written communication skills
Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred
English (advanced level)
Ability to manage and prioritize workload to meet deadlines
Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities
WE HAVE:
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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