Sales Support Manager - Lifesciences & Healthcare

About PSA BDP:
 

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Primary Responsibilities:

Sales Acquisition Process

• Support LSH sales on quotation and preparing customer proposals ( selected accounts )  
• Engaging origins and destinations offices, as well as with procurement and tender management ( selected accounts )
• Support LSH sales with completion of RFI and RFQs as needed ( selected accounts )
• Communicate with product/transport/country departments on customer’s quoting needs ( selected accounts )
• Support LSH sales on admin process to facilitate sales process ( e.g. legal document upload ) ( selected accounts )
• Work with LSH sales and Operations to develop Standard Operating Procedures ( selected accounts )
• Coordinate with customer when required
• Support new account implementation during Hypercare period
• Drive operational excellence in the regional account assigned to meet customer’s KPIs
• Ensure client rate cards are maintained up to date as needed
• Additional projects as required

Sales & Market Development Process

• Update, analyze, distribute LSH weekly pipeline report 
• Creates new customer portfolio by identifying new leads via cold calling, using lead generation tools, and research and analysis
• Manage and support sales & marketing specific campaigns and projects
• Organize and manage LSH marketing and promotion repository 
• Assists with preparation of sales and marketing related reports upon request
• Lead management – consolidate all the leads from workshops, seminars, phone inquiries and web and allocate appropriately to the respective sales personnel to follow-up
• Additional projects as required

Lifesciences Inventory & Supplier Management  

• Manage Temp logger, Passive materials inventory
• Work with local stations on local transport suppliers list
• Additional projects as required

Qualifications & Education:

• Minimum five years of experience logistics industry
• Knowledge in LSH sector is an advantage  
• Strong knowledge of international and domestic logistics.
• Self-starter, able to multi-task, strong communications skills, strong coordination skills  
• Strong presentation skills, as well as strong in verbal and written communication.
• Ability to effectively network and influence prospects from senior to executive level.
• Strong negotiation skills.
• Excellent interpersonal and people management skills, as well as ability to work well with various cultures.
• High degree of integrity
• Proficient in Microsoft PowerPoint, Word, Excel
• Ability to speak multiple languages is a plus