Sales Support Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

The commission representative position is responsible for processing commission payments for the North America Sales Organization. Other responsibilities include performing analysis and reporting of commissions to Sales VPs, Regional Sales Managers, Sales Operations, members of the sales organization, and any and all personnel of IM that have a direct effect on the commission payments. The position is challenging - it requires multitasking abilities, being flexible to change, good accounting (domain) skills, business understanding, strong system skills, reliability, data entry skills and excellent interpersonal ability with good oral and written communication.
Key Areas of Responsibility

• Process monthly commission payments for a geographic area which includes creating, managing, analyzing and maintaining spreadsheets.

  
  

• Prepare Existing / New upsells for all regions assigned within the cut-off date and review before sending the file to Directors.

  
  

• Calculating the prepayments and checking the recovery of prepay.

  
  

• Make sure all comments/Feedback received on the New / Existing upsells and statements from Directors are researched and updated within TAT.

  
  

• Ensure appropriate approval requirements are met with all processes.

  
  

• Research and process Extension Request Forms, and Adjustment Forms.

  
  

• Produce & verify monthly statements, ranking reports, quarterly and annual statements.

  
  

• Analyze the payroll commission file for accuracy.

  
  

• Research commission issues and communicate all exceptions to the compensation plan to management.

  
  

• Track statistics, comply with SOX checklist, perform Peer Audits and other duties as required Other duties and projects as assigned by Team Lead

  
  

Skills Required

• Should have worked in an international BPO for a minimum of 1 to 3 years in finance and accounting domain (Accounts Payable or Accounts Receivable or Reconciliation etc.)

  
  

• Sound reading comprehension and Excellent verbal (oral) and written communication skills Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)

  
  

• Familiarity with CRM tools like Salesforce.com or Oracle CRM Ability to handle various tasks in a fast-paced, ever changing environment

  
  

• Responsiveness and sense of urgency Develop and maintain an in-depth knowledge of relevant IM process and procedures

  
  

Qualifications

• Any graduate/ post-graduate with 1-4 years relevant experience in Sales Support/ Sales Operations in international BPO sector supporting North America.

  
  

• Oracle and Salesforce.com experience is an added advantage