At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Opportunity Support Specialist is responsible for providing tactical support for our Sales Teams within Commercial Sales, Global Industries, Channel Sales, our Sales Support/Opportunity Support Team Members, and other Iron Mountain Stakeholders (Iron Mountain Internal Customers).
Responsible for providing support to the Iron Mountain Internal Customers by completing the opportunity-related tactical, administrative, activities during the opportunity lifecycle or relationship management cycle, that are required to help enable the opportunity to revenue.
Key Responsibilities
Research and pull various reports and documents such as, but not limited to, contracts, price schedules, inventory reports, contact information, invoices, spending, the scope of the relationship, and others from internal systems.
Create simple Pricing Assurance Models, Pricing Quotes, and other tactical reporting as needed.
Complete basic Due Diligence, Quality Assurance, Information Security Questionnaires, and other Request for Information documents
Import, consolidate, format, and analyze customer and sales data from multiple systems into Microsoft, Google Workspace, and other programs/systems.
Reporting and tracking metrics such as monitoring SLA’s, monitoring progress, providing periodic status reports to relevant parties.
Shared responsibility to triage, monitor, and assign from team request queues.
Other duties/projects as assigned
Qualifications
Customer Service, administrative and organizational skills, and experience
Ability to speak and communicate effectively in English and German (required). Multiple languages (preferred)
Needs to be able to understand sales processes and follow internal procedures and SLA’s
Must understand how to utilize a variety of technologies to research, provide information and create a variety of reports and documents
Will work within defined processes, procedures, and SLA’s while providing support to Iron Mountain Internal Customers
Must be able to recognize and identify situations that are not the norm and escalate those accordingly
Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily
Excellent attention to detail
Good communication skills
Good process and time management skills
Responsiveness and sense of urgency
Good interpersonal skills
Must possess good written and analytical skills