Sales Representative - Renewals

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

This is an exciting opportunity to join our newly formed Scaled Renewals Group, as one of the founder team members you would be part of shaping our processes and developing retention initiatives in a highly visible and global segment. You will be a key member of the Customer Success organization and core to our customer retention strategy. As a Sales Rep Renewals, you will manage a large portfolio of renewals across regions and ensure successful, on-time, execution of renewals processes and contract Execution.

You will review upcoming contract expirations and prioritizing accounts that need immediate attention. Communication with clients is a key part of the role, including sending reminders, discussing contract terms, and addressing any concerns or objections. You will work closely with sales, customer success, legal, and finance teams to ensure smooth renewals. You would also be responsible for keeping internal tools up to date (Salesforce, Gainsight, Looker), analyze data to identify trends, risks, and opportunities.

Responsibilities:

• Plan, drive, and lead all commercial aspects associated with customer renewals and bring renewals to a close

  
  

• Closely partner with Customer Success, Sales, and/or other internal teams to ensure a successful renewal cycle for Onfido customers.

  
  

• Engage directly with customers and manage a portfolio of renewals to ensure successful, on time execution.

  
  

• Negotiate and administer renewal contracts (in partnership with legal, finance, and deal desk) that align to customer goals.

  
  

• Be accountable for all internal or external inquiries pertaining to a customer renewal, including the ability to interpret and re-state contractual obligations.

  
  

• Maintain and report an accurate rolling 180-day forecast of renewals within the scaled segment, while meeting or exceeding renewal quota and other KPI’s

  
  

• Manage renewal opportunities and uphold current and accurate documentation in Salesforce CRM

  
  

• Cultivate customer retention by applying the Onfido renewal engagement playbook to yield optimal outcomes for customers and Onfido.

  
  

Basic Qualifications

• 2+ years of renewals management, sales, customer success, or Contract management experience; preferably within an Enterprise SaaS organization.

  
  

• Solid understanding of Enterprise SaaS applications, or Enterprise Technology Services

  
  

• Consistent track record of quota attainment, and achievement of personal and team goals.

  
  

• Proven success in owning and developing manual and automated processes and frameworks in a fast-paced environment.

  
  

• Ability to organize, prioritize, complete activities, and meet deadlines daily in a fast-paced global environment.

  
  

• Strong oral and written English communication skills.

  
  

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter: