Sales Operations Senior Specialist

Job Title

Job Title: Sales Operations Senior Specialist

Summary of the Role:

As a Sales Operations Senior Specialist in the Hospitality division, you will play a crucial role in supporting our Sales Directors, Sales Specialists, and Customer Success Management teams. Your primary responsibility will be to streamline operations and remove administrative tasks from these teams, allowing them to focus on strategic initiatives and customer engagement. You will manage and monitor key tasks within the International Commercial Division and lead a team of 4-6 Customer Operations Specialists. You will ensure that your team reduces the administrative workload for the commercial organization, providing them with the capacity to focus on sales. Your customers will be the commercial teams and our end customers, and your team will be expected to interact with our clients.

In This Role You’ll / Your Main Responsibilities:

• Account Audit & Cleanup: Review, audit, and clean up accounts in Salesforce, including merging duplicate accounts.
• Assist with Affiliation: Ensure brand affiliations are up to date for hotels in the International division, managing and executing the process to expected timelines.
• Invoice-Related Items: Investigate and troubleshoot customer invoicing issues, coordinating with multiple departments to remove administrative work from the commercial organization.
• Financial Requests: Handle financial requests, including credit hold revisions and invoice locations, until resolved.
• Salesforce Reporting: Manage Salesforce reporting and dashboard requests, coordinating with HPO Sales International to avoid duplications.
• Contract Troubleshooting: Locate contracts and assist the commercial organization with contract-related questions and queries.
• Additional Tasks: Adapt to new tasks as the role evolves, rolling them out to team members and documenting them accordingly.
• Manage Team: Lead a team of 4-6 Customer Operations Specialists, ensuring all tasks are managed, monitored, and delivered successfully in a timely manner, and goals are achieved on a monthly and forward-looking basis.

About the Ideal Candidate:

• Experience: 5-7+ years of experience in sales operations or a related field.
• Skills: Strong organizational skills, Salesforce expertise, analytical and problem-solving abilities, leadership qualities, and proficiency in MS Office and AI tools.
• Competencies: Accountability, business acumen, technical excellence, and customer focus.
• Traits: A collaborative team member with excellent communication skills, adaptability, and a proactive approach to challenges.
• Environment: A professional who thrives in a diverse, inclusive, and global work environment.

What we can offer you

· 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 

· 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

· 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

· 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

· 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 

· 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

· 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

· 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.