Sales Operations Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Aligned to several EMEA regions and territories, the Deal Operations Analyst will support the forecasting process and advise the sales force in commercial sales transactions.
• Attend regional forecast calls and perform and ensure forecast accuracy.
• Analyse and review current customer licensing, products and usage and ensure license compliance.
• Ensure the commercial proposal is in line with internal policies.
• Review Quotes and Order Forms for accuracy and completeness.
• Ensure all approvals are correctly documented as per the internal policies.
• Work with cross functional teams (Deal Desk, Finance and Legal) as needed.
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow CRM tool.

To be successful in this role you have:

• 1-2 years of proven experience in Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast paced environment.
• Experienced in using Microsoft Office.
• Experience with a CRM System.
• Has an understanding of the sales cycle.
• Strong listening, analytics, problem solving and organizational skills.
• Ability to prioritize to meet business needs.
• Ability to work efficiently under pressure.
• Effective communicator, both written and verbal
• Team Player with positive attitude ready to work in a fast paced environment.
• Results Driven.

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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