Sales Manager - Energy & Industry aftermarket

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn: John Crane: LinkedIn

Sales

• Maintain and increase JC market share with key end users.
• Market penetration skills and bring about disruptive growth.
• Lead, guide, evaluate, and develop a team to ensure that the local business unit achieves its business objectives and complies with all relevant regulations and laws.
• Effectively manage relationships with internal and external customers and all other stakeholders.
• Develop a strong customer service culture.
• Visit to end user regularly to maintain relations.
• Maximize the business through Channel partner network and grow the business.
• Develop and implement technical sales strategies to achieve sales targets.
• Identify new business opportunities and expand existing customer relationships.
• Conduct market research to stay updated on industry trends, competitor offerings, and customer needs.
• Provide technical guidance and expertise to the sales team and customers during the sales cycle.
• Conduct market research to stay updated on industry trends, competitor offerings, and customer needs.
• Establish annual, quarterly, sales plans while actively participate on budgeting and forecasting process.

Service

• Manage service contracts
• Develop a strong customer service culture.
• Provide strong technical and service support to all customers.
• Manage the Field Service Engineers to provide support to the end user.
• Liaise with various technical departments in order to provide engineered solutions to the end users.
• Support localization efforts and collaborate actively with Service Operations to deploy the necessary strategies and gain market share.
• Manage customer expectations, ensure timely delivery of services/products, and support post-sale activities.

Responsibilities:

• Team Management: Lead and manage a team of sales representatives, setting sales targets and coaching them to achieve these goals.
• Sales Strategy: Develop comprehensive sales plans and forecasts to maintain a steady pipeline of prospects.
• Customer Engagement: Build and maintain relationships with key customers, ensuring their needs are met and providing technical presentations to drive sales.
• Market Analysis: Stay updated on market developments, industry trends, and competitor activities to inform sales strategies.
• Contract Negotiations: Manage contract negotiations and ensure favorable terms for the company.
• Collaboration: Work closely with internal technical and marketing teams to leverage customer insights and market intelligence.

Skills & Experience:

• Bachelor’s Degree in Mechanical Engineering or similar field
• 10+ years of professional experience in engineering and sales
• Deep understanding of the technical aspects of the company's products and services, as well as the ability to communicate their value to potential customers.
• A strong technical knowledge of John Crane product portfolio. Understanding of market trends and the competitive landscape.
• Languages: English/Hindi, Speaking in any other language is an advantage.
• Proven experience in the field.
• Interpersonal skills and ability to get on with multi-functional and multi-nationality peers.
• Ability to write, concise reports in a formal and professional manner.
• Ability to discuss and negotiate at the appropriate levels within the customer base.
• Dynamic self-starter
• Independently reliable & self-sufficient whilst being part of wider team
• Excellent communication and presentation skills.
• Strong leadership and team management skills.
• Problem-solving mindset with attention to detail.
• Ability to work in a fast-paced, high-pressure environment

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane)