Job Description
Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description
Primary Responsibilities
- Maintain complete knowledge of all hotel features/services, menus, entertainment options, unique activities and events venues.
- Promote positive relations with partners, guests, suppliers and employees.
- Accommodate all guests and partners requests expediently and courteously, handle guest complaints promptly and to their satisfaction.
- Identify and target potential accounts to promote and sell our hotel, develop professional relationships with key players to build business.
- Conduct presentations, site inspections, and negotiations to secure new business and build strong, long term relationships with key partners.
- Fully responsible of accounts under his/her management, including contracting, updating profile, monitoring production and renewing contracts.
- Promote and sell our event spaces for weddings, meetings, incentives and other special occasions.
- Collaborate with the events team to ensure seamless execution and exceptional guest experiences.
- Prepare and follow up of quotes and groups proposals, converting leads into sales opportunities.
- Maintain accurate records of sales activities, client interactions, and booking details.
- Prepare regular reports and forecasts on sales performance and market opportunities.
- Stay informed about market trends, competitor activities, and industry developments, providing insights and recommendations based on market research to refine sales approaches and enhance our competitive edge.
- Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible.
- Attend hotel client events and overseas events (tradeshow, corporate events) as necessary to engage with potential clients, for networking and building strategic partnerships.
Qualifications
Profile
Knowledge and Experience
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all time
Additional Information
Benefits
- An opportunity to be with world’s preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
