Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
1. Field Visits with CSE & On-the-Job Training (Approximately 60-70% of time)
● Conduct Sales Visits with CSE’s : Regularly observe live sales calls (in-person) to assess sales team member performance. Provide immediate, constructive feedback and targeted coaching to enhance call effectiveness across all stages (All 6x6 steps ).
● Improve Quotes : Support CSE to improve quotes by stretching the CSE for more calls through next door calls , upselling & asking for references. Help to improve quote quality and increase conversion rates.
● Sales Process Reinforcement & Adherence : Actively monitor and coach sales teams to ensure consistent adherence to Rentokil PCI’s defined sales processes and Tool’s utilization. Identify deviations and provide practical guidance to reinforce best practice process adoption.
● Facilitate Role-Playing and Skill Practice : Organize and lead regular role-playing exercises simulating real-world sales scenarios to provide an environment for sales teams to practice, refine, and learn key sales skills and techniques.
2. Performance Monitoring & Data Analysis (Approximately 15-20% of time)
● Track Key Performance Indicators (KPIs) : Closely monitor branch and individual sales team member performance against agreed KPIs, including Visit activity, Quotes , conversion rates, average deal value, quote quality , referral generation, Upselling , Cross Selling and sales process adherence.
● Analyze Performance Data & Identify Gaps : Interpret sales performance data to identify trends, pinpoint areas of strength and weakness, and proactively identify branches or individuals requiring targeted coaching interventions by SCM.
● Report on Progress, Insights, and Recommendations : Prepare regular, concise reports for the Sales Capability Manager, summarizing progress against KPIs, highlighting key observations, identifying challenges, and providing data-driven recommendations for further action and program refinement.
3. Branch Manager Collaboration & Support (Approximately 10-15% of time)
● Collaborate with Branch Managers : Establish strong working relationships with branch managers to understand branch-specific goals, challenges, and priorities and update SCM on the same. Provide regular updates on sales team development progress in collaboration with his reporting sales capability manager.