Job Description
Why Join Us?
We are looking for a Strategic Deals Operations Specialist to join our team.
We’re looking for a dynamic individual with a passion for problem-solving, innovation, and a deep understanding of business processes. You will play a critical role in driving the success of our largest customer deals by ensuring compliance with legal agreements and enforcing business KPIs.
In this role, your expertise in Excel, keen attention to detail, creative thinking, and commitment to long-term optimization will be key to enhancing both operational efficiency and customer satisfaction.
Key Responsibilities
- Lead and manage strategic deals, providing guidance and support in all operational procedures to ensure successful outcomes.
- Oversee and optimize end-to-end processes, continuously improving daily operations, and implementing innovative ideas to enhance team performance.
- Analyze ongoing tasks, providing insights and recommendations to elevate our customer service to the next level.
- Collaborate with cross-functional teams, including Sales, Business Analysis, Customer Success, Accounting, and Operations, to deliver successful deals with accurate KPI enforcement.
- Deliver a high level of customer service to both internal stakeholders and external customers.
- Identify, enforce, and monitor compliance with legal agreement clauses to ensure that both the company and customers adhere to all terms and conditions.
Qualifications
- 1-2 years of experience in a quote-to-cash role with a strong interest in business terms and analyses.
- Strong analytical and problem-solving skills.
- Exceptional service orientation with outstanding follow-through and time management, able to multi-task with conflicting priorities.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with a strong focus on accuracy and efficiency.
- Team player with an understanding of team goals and objectives.
- Adaptability to changing environments and business needs.
- Excellent communication and interpersonal skills.
- Proficiency in Excel and excellent English.
- salesforce.com and SAP experience – advantage.
- Bachelor’s Degree – an advantage.
- Willingness to work extended shifts at the end of each quarter.
- Legal background is an advantage.
