Account Manager Work type: Hybrid Location: Mumbai, India
Who You Are:
You are a dedicated Salesperson who is well organised, self-motivated and has a proven and consistent track record of success in delivering against targets.
You will be able to demonstrate within your current role your expertise in developing client relationships and growing accounts to realise their full potential across multiple products.
As an excellent communicator, you will be able to engage and build rapport quickly with all levels of clients and colleagues alike.
By flexing your style, you will fit yourself into the Getty Images team and job role seamlessly, always bringing confidence and trust to customer’s and being a positive influence with your colleagues.
You are fluent in English both written and verbal (C1 level and above)
Your Next Challenge:
Primary contact for all customers with <$250K USD in committed revenue and partner with your manager on strategic growth opportunities.
Drive consumption of committed deals through onboarding, regular check ins and new user expansion.
Understand content gaps in current deal structure that results in loss of share.
Learn end-to-end workflow for content production to advise Key Account Executives on how to drive workflow improvements and deal ‘stickiness’ (API integrations, DAM requirements, plugins, etc.).
Identify customer intelligence from day-to-day contacts that will point Key Account Executives towards new development opportunities (custom solutions, new initiatives, etc.).
Support and manage renewals.
Manage all day-to-day project level discovery, quotes and negotiations on ALC or new committed deals (delegating to Customer Support Associates (CSA’s) where appropriate).
Early understanding of new end client relationships with agencies to support more specific pitches and new contact referrals with Key Account Executives.
Leverage all products and services to build new segment customer relationships and develop valuable revenue opportunities.
Support addition of new products – such as Custom Solutions – and leads clients through new processes.
What You'll Need:
Proven Sales and Account Management experience within a fast-paced organisation.
Strong relationship building skills and experience of developing accounts to maximise revenue.
Demonstrated success in building business revenue within existing accounts.
Experience of success finding and closing new business opportunities and customer relationship management.
Must have strong communication and presentation skills.
Have strong internal relationships and use them to bring solutions to client challenges, particularly as it pertains to specific assets.
Ability to handle complex conversations in an appropriate manner.
Facilitate face-to-face meetings with clients and reinforce relationships.
Embrace a strong Obligation to Care.
Fluent in English both written and verbal (C1 level and above)
