SaaS Support Engineer (Azur Opportunity At Wolters Kluwer, Pune

Key Responsibilities

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
• Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
• Monitor, identify, troubleshoot server and network issues.
• Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
• Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
• Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.
• Create documentations, knowledge articles
• Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues

Key Requirements
•Bachelor’s Degree or equivalent relevant experience
•2+ years’ experience in a B2B technical customer service or implementation role
•Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
•Working knowledge of database technologies such as Microsoft SQL Server or Oracle
•The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.