Job Description
Job Description:
Essential Job Functions
- Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
- Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
- Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
- Maintains records of expenditures to ensure compliance with approved budgets.
- Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
- Assists in identifying service improvements to increase customer satisfaction.
- Ensures delivery of projects meet client and company expectations and needs.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Three or more years of support services or project or program experience
- Experience working with the technology industry
- Experience working with company products and operating systems
Other Qualifications
- Project management skills
- Analytical and problem solving skills
- Basic accounting skills
- Interpersonal skills to interact with customers and team members
- Organization and time management skills
- Communication skills
- Ability to work in a team environment
- Willingness to travel
Work Environment
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
