ROC Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Make a Difference. Join Visa’s newly formed, cutting-edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts. The schedule will be biweekly.

The Risk Operations Analyst is a high visibility and demanding role, responsible for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for identification and mitigation of any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. 

Note: This position requires shift work.

Primary responsibilities:

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
• Perform analytics of complex data models to evaluate legitimacy of transactional logs
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Accurately assess impact of critical/major incidents
• Identify compromised merchants through varying forms of cyber intelligence and
• Server as a first responder for all of Visa fraud alerting platforms
• Capture key metrics for the Risk Operations Center to ensure goals related to these metrics are met.
• Create detailed reports on internal incident response measures of success
• Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making
• Self-driven individual who can multitask and complete varying risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt current fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders
• Provide technical analysis support to the Global Risk organization to protect the payment ecosystem
• Identify opportunities for process improvements, system enhancements, and procedural changes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Minimum 5 years of experience in payment fraud or cybersecurity e.g. cybercrime fraud and ethical hacking
Flexibility to work in shifts, during weekends (including holidays), and extended hours as needed
Proven experience collaborating in a team within a 24x7 Operations Center
Passion for fraud schemes and cybercrime investigations
Knowledge of transactions, systems processing transactions, and overall transaction process
Understanding of networks, risk management, network security, and security operations
Prior experience with data analytics, visualization tools and concepts
Understanding of payments process, cybercrime, and fraud techniques
Design reports with meaningful trends and fraud stats
Undergraduate degree or commensurate experience required, graduate degree preferred
Strong understanding of common TCP and IP protocols such as DNS, HTTP(S), FTP, etc.
Familiarity with Data Loss Prevention and Anti-Virus technologies
Strong understanding of Common Vulnerabilities and Exposures, and their associated exploitation methodologies.
Preferred:

Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
Analysis of cyber threat intelligence and fraud intelligence
CISSP, CHFI, CEH, GIAC certifications

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.