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Job Description


Job Description

  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT


  • Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

KEY OPERATIONAL RESPONSIBILITIES


Financial


  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational


  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.

Business plan /Analysis


  • Assist in the development of occupancy forecasts for the annual budget.
  • Handle additional responsibilities as and when delegated by the Management.

Team Management


  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty


  • Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
  • Ability to accept responsibility
  • Self-confidence, motivation, drive and tenacity

Qualifications

  • Minimum 1 years of experience in same position
  • Guest focused personality is essential
  • Prior experience working with Opera or a related system experience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.
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