Global Finance Services operates GSKs global finance processes, delivering our ambition for patients through best-in-class finance services (P2P, C&C, O2C and TPF). We partner and interact with enterprise-wide users (all global ERP markets) through our process and user experience teams based across five global finance hubs (Europe, India, KL , Karachi and Costa Rica). We operate a strategic partnership with Genpact where the culture, capability and focus of the joint teams is critical to business continuity and user experience. This role reports directly into the Associate Director, User Experience and Engagement and will be responsible for the design and delivery of research with and for our key user groups and impacted groups. · The role interacts with a wide range of stakeholders, including Global Finance, GPOs across GFS and our Tower Teams, Digital Accelerator, and their peers in the GFS Enabling Teams.
Role and Responsblities:
Responsible for the delivery of all user research and impact assessment for GFS GPO initiatives and for advising on engagement strategies to meet those user impacts. In addition where user interviews are needed to develop personas (for example) this role would lead the design of the research and partner on implementation with the wider UEE team and the GPOs.
Lead the design and delivery of the FD survey and any other key user inputs (outside the SU engagement forums).
Advise on key user engagement strategies aligned to changes in GFS delivery.
Have a good understanding of DT tools and techniques.
Build Personas based on ways of working, focus on how can we improve connects with critical stakeholders.
Ability to design and use various Survey, interview tools to capture user experience.
Review UX KPI metrics, engage with relevant stakeholders to look at ways to improve outliers.
Experience: 10 to 13 Years
Strong team engagement and mentoring - Excellent communication skills at all levels across the organisation - Experience working with client groups with ability to influence and challenge stakeholders at senior levels - Experience working in cross-functional teams and across a matrix environment - Strong team building and influencing skills - Ability to establish a high level of credibility and forge strong working relationships with senior internal and third-party stakeholders .
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Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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