This position will be responsible to work for delighting clients in India through delivering eCom insights and analysis. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
RESPONSIBILITIES
● Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
● Build effective relationship with client representatives
● Own and deliver Business issue analysis, Annual Presentations and Integrated presentations.
● Ideate and own the Thought Leadership (TL) output for FMCG Quarterly TLs and all other planned Ecomm and Omni TLs.
● Trouble-shoot and resolve client inquiries related to databases, data difference, and other key aspects that impact client deliverables.
● Build automated category presentations on NIQ data platforms that will help to client to access insights at monthly frequency.
● Liaise with other teams as necessary (e.g. operations, technology, and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
● Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.
QUALIFICATION
● Good understanding of FMCG industry and trends
● Excellent analytical skills.
● Excellent Excel and Power Point Skills
● 1-2 years Nielsen Client Service at Response and/or industry experience
● Good interpersonal skills – ability to develop relationships internally and at the client organization
● Strong problem-solving skills, with gradually declining supervision
● Strong time management skills and prioritization ability, with gradually declining supervision
● Able to respond to inquiries of moderate complexity with almost zero supervision
● Able to respond on enquiries of higher complexity with limited supervision
● Strong storytelling skills, able to take clients through the solutions offered and get their buy-in and satisfaction
● Strong levels of client’s satisfaction achieved acknowledgement from the client on a strong mindset to help them, as well as of the results per se.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion