Operations Manager :
Must be having minimum6yrs of Work
Experience in 4 or 5 Star Hotels .
Should have an excellent level of
commercial awareness and can build and maintain relationships with internal and
external guests.
Also responsible for highlighting
short/medium/long-term issues to the General Manager / MD and helping formulate
solutions.
The Operations Manager is also
required to assist in the preparation of the annual budgeting and monthly
forecasting processes.
OPERATIONS MANAGER DUTIES AND
RESPONSIBILITIES:
Fully responsible for all aspects of all
departments.
Support and work with all Head of Departments in
all aspects of
running this hotel.
Ensure the premises are in operative condition as
per the
category of the unit to receive &
serve the guests.
Overlook Front office and Food & beverage
operation on daily
basis .
Conduct regular operations team meetings with all
the HOD daily
/ weekly to discuss routine
operational matters, sales targets,
GSTS feedback action taken for
service recovery, and any staff
issues. Minutes of the meeting are to
be sent to
GM/Management.
Ensure SOP implementation in all departments and
check the
same during routine operational
checks. Consultant /GM guidance
is to be taken wherever required.
Monitor the purchase/indent / questions of each
department,
the accounts receivable (collection
from debtors) and the
accounts payable (payable to the
vendors/suppliers, etc).
Closely working with head of department
,inspecting the stores
(F & B / Kitchen / Housekeeping /
Security) to check the stock in
hand (quality, par stock levels,
expiry, etc) with the F & B
Manager and chef.
Dealing with Suppliers / Vendors for quality
products involving
the Purchase Manager and providing
performance assessment of vendors every quarter to HO
Purchase.
Inspecting all departments for SOP implementation.
Inspecting all arrival rooms and guest areas for
their upkeep and
maintenance.
Inspecting all departments with their respective
Managers for
cleanliness, ambiance, service
readiness, staff grooming &
hospitality culture.
Monitor the co-ordination between all departments
for smooth & efficient operations.
Assessing and reviewing customer satisfaction and
service
recovery process.
Meet all dept. heads to review & train the
staff to upkeep the
human capital.
Identifying staff learning needs and assisting
with development
Providing timely and constructive feedback to all
direct reports
as and when required either formally
or informally.
Conduct weekly / Daily meetings with Head of
department for
day to day operation and plan of
action.
Monitor and maintain operation & overhead
costs to maintain
maximum revenue for the organization.
Be available on call 24 hours a day to resolve any
urgent
problems or emergencies.
Responsible for the overall management of the
operation of the
hotel.
Responsible to adopt long working hours and break
shifts as and
when required in operation.
Any other duties assigned.
PREREQUISITES:
Excellent revenue management skills
with experience in budgets, P&Ls, and forecasting. Working with colleagues
to share skills, knowledge, resources, and networks. Highly focused, have
excellent communication skills, and be motivated and professional in appearance
and presentation.
EDUCATION:
A degree or Diploma in Hospitality
Management is an asset for Graduates with a bachelor’s degree and/or diploma in
hotel or another related field.
Computer Knowledge, MS Office.
Experience in Property Management
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