Renewals Manager, India

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

We are seeking a highly driven Renewals Manager to thrive in a fast-paced and dynamic go-to-market deal support environment. As a Renewals Manager, you will support account teams to renew and grow a large book of business spread across the globe. This is a highly visible and collaborative role, where you’ll have the opportunity to make an impact and create a scale for a growing organization. The Renewals Manager will be an integral part of Branch’s global deal team and you will work closely with Sales, Customer Success, and Legal among others, to ensure the long-term success of our customers.
As a Renewals Manager, you’ll get to:

• Work closely with account teams on renewals and assist in planning the strategy and execution of renewals
• Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders
• Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes
• Defend against competitive pressures and identify expansion/cross-sell opportunities
• Maintain data hygiene and keep up to date status of renewals for week-on-week management of pipeline, forecasting and executive reporting
• Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process
• Meet or exceed annual and quarterly revenue goals

• Bachelor’s Degree in Marketing, Sales, Finance or a related field
• 2-4+ years experience in a renewals role within a saas-based organization
• High confidence in managing customer quoting & contracts
• Strong customer-facing acumen with negotiation and communication skills
• Ability to multi-task and help manage a high volume of accounts
• Able to build relationships quickly and work across many cross-functional teams
• Must be self-motivated, goal-oriented, and able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
• Experience working with Salesforce and other CRM tools
• Flexibility to work extended hours during month/quarter end and provide coverage across global time zones

This role will be based at our Bengaluru office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Palo Alto, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can’t wait to show you what we have to offer!

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