Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
We are seeking an experienced Release Manager to oversee the release process for our software and application updates. The Release Manager will coordinate various teams, track progress, manage risks, and resolve conflicts to ensure successful product releases. The ideal candidate is familiar with project management principles, is an expert at problem-solving, and has a strong understanding of software development cycles.
Responsibilities:
Manage and monitor progress of software releases from inception to delivery.
Coordinate cross-functional teams to ensure timely and successful releases.
Develop and implement release strategies and schedules.
Identify and manage risks that may affect release scope, schedule, and quality.
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
Communicate release details and schedules to stakeholders.
Lead and coordinate release activities with Project Management, Development, QA, and Operations teams.
Provide continuous improvement feedback to the release process.
Qualifications:
Proven work experience as a Release Manager or similar role in project management.
Experience with project management software.
Experience with planning and progress reporting of release trains for platform and application software releases
Excellent knowledge of Software Development Life Cycle (SDLC).
Strong problem-solving skills.
Ability to handle multiple projects simultaneously.
Strong leadership and team management abilities.
Excellent written and verbal communication skills.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.