Release and Patch Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

The Release and Patch Manager in our global Release Management team will be responsible for the release and patch process across the entire set of our large-scale SaaS solutions. The candidate must have a strong background in delivering features and bug fixes to customers and should also come with technical expertise around CI/CD as well as microservices.

What you bring:

• Continuously improve the SuccessFactors PDLC on our exciting journey from a 6-month release cadence to continuous deployment.
• Own and govern the PDLC phases across all releases for our monolith and microservices alike.
• Be responsible for patches:
  • Own and drive the bug fix process while harmonizing timelines across the various deployments – automate the approach by leveraging the latest pipeline and tool capabilities
  • Provide guidance and serve as trusted advisor
  • Ensure all corrections are deployed as per the SLAs and with excellent quality
  • Define and continuously improve the patch process for microservices
• Ensure microservice deliveries are fully automated:
  • Refine the existing release-train process
  • Govern the microservice releases and provide clear guidance to Scrum Teams
  • Foster the adoption of the current release-train concept for microservices
  • Automate delivery steps and integrate all remaining manual ones into the pipeline
  • Aim at anytime-deployment to the Production environment with limited/no manual intervention
• Serve as Release Manager:
  • Ensure all SuccessFactors’ products meet corporate requirements and product standards like Security, Performance, Accessibility etc.
  • Drive the harmonization of quality criteria across all SuccessFactors applications – monolith and microservices, for the releases as well as patches
  • Support product portfolio planning using OKRs and Agile best practices
• Develop common strategies and measurements for release governance across multiple departments
• Knowledge of JIRA, capable of creating executive reports and dashboards, and proficient in JIRA queries.
• Actively contribute to successful release decisions and the deployment of all new releases to our significant customer base
• Interface with various senior stakeholders in Operations, Engineering and Product Management to support a continuous delivery and feature rollout

Meet the team:

SAP SuccessFactors is seeking a Release and Patch Manager to support and grow our Release Management team. You will be instrumental in defining and improving the Product Development Lifecycle (PDLC) for our different Cloud offerings, besides being responsible for the successful delivery of the SuccessFactors products to our customers. This is a highly visible role and the right candidate will inspire and motivate our teams to deliver world class solutions. Join our team of creative colleagues who inspire and challenge each other toward excellence.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405979  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.