Job Description
We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you'll maintain strong relationships with our company's clients to boost our brand and profits in the long-run.
Responsibilities
- Sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
- Educating members about TravClan and managing 100- 200 business accounts .
- Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.
- Healthy retention of agents while growing the volume of agent's business through TravClan.
- Ensuring customer delight while managing agent's grievances related to payments, services, products etc.
- Effectively managing feedback and escalations from the business partners.
- Hosting country wide offline and online events & meet ups of members from time to time.
