Regional Manager - South and East LSG Service

Work Schedule

Environmental Conditions

Job Description

• Responsible for regional revenue, bookings, accounts receivable (AR), and channel business
• Handle customer critical issues related to service delivery, product quality, service operations and any other after-sales service concerns.
• Ensure performance on key field service parameters including, Net Promoter Score (NPS), Remote Support, Resolution Time are on track.

• Drive a high-performance culture within a team, leveraging diverse strengths to achieve service excellence.

  
  

Minimum Qualifications / Skills required:

• Graduate or Post Graduate with a minimum of 10 years’ industry experience to relevant field
• Must possess good analytical, economical evaluation and problem solving skills.
• Effective interpersonal, oral and written communication skills with validated capability to maa meaningful contribution to the business team while offering sound independent advice on commercial matters.
• Ability to lead multiple priorities with a consistent track record of service delivery.
• Ability to optimally influence and build alignment with individuals and within multidiscipline teams.
• Strive for “Customer Delight” with a focus on “Customer Centricity”
• Ability to work with various individuals to acquire sufficient information about the company’s service operations.
• Should be a great teammate, Solution Oriented approach and Attitude
• Thorough knowledge of the industry and must also have knowledge of service support optimization.
• The role would require travel to regional offices, customers, and production sites.
• Six Sigma and or handling any other quality management systems will be added advantage