Regional Application Manager, South-II ( Chennai-Location)

About Us

Beckman Coulter – An operating company within Danaher’s Diagnostics and Lifesciences platforms.

Beckman Coulter is a global provider of biomedical testing systems and related products that simplify and automate laboratory processes. The company's instruments and chemistries are used in all areas of the biomedical testing continuum: patient care, translational solutions, and research and development. From complex DNA sequencing to simple one-use diagnostic screening kits, Beckman Coulter's product are utilized in every phase of the battle against disease.

We are recognized worldwide for introducing products such as the pH meter, COULTER COUNTER®, DU® spectrophotometer, Model E ultracentrifuge, ASTRA chemistry analyzer, Hemoccult ® fecal occult blood test, Hybritech® PSA & free PSA tests and i TAg™ MHC tetramers.

In 2011, Danaher acquired Beckman Coulter. The firm has been present in India directly since 2005. We are a team of 750+ associates engaged in manufacturing, research and development, technology development and sales, distribution and servicing, with offices in Mumbai, Bangalore, Chennai, Kolkata and Delhi. Before our direct presence in India, our products we distributed by Wipro Biomedical, Health and Life Services.

Danaher Profile:

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries. Our team of over 59,000 associates around the globe is united by a powerful business system which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue, earned a spot on the Fortune 150 list and over the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent – Danaher is where great people do extraordinary things! Our quiet quest to expand and build high-performing businesses across a variety of industries requires top-notch students that seek a challenging career path.

Our consistent success is the direct result of our people and the Danaher Business System (DBS). DBS has evolved from a collection of manufacturing improvement tools into a philosophy, set of values and series of management processes that collectively define who we are and how we do what we do. Today, our DBS tools are designed to help us excel in areas of GROWTH, LEADERSHIP and LEAN.

Danaher associates are pursuing a focused strategy aimed at building businesses that matter within four (4) strategic platforms: Environmental, Dental, Life Sciences & Diagnostics, and Applied Sciences.

Role Description (Primary functions & responsibilities):

Company:          Beckman Coulter India Pvt Ltd

Location:            Chennai

Position:             Regional Application Manager – South-II

Reporting to:     National Application Manager

Works with        Sales, Service and Customer Support team, Regulatory/Quality team, Technical Excellence Center.

Reportees:          7-member team

Role Summary:

The Regional Application Manager will be responsible for client engagement, business partnerships, and team management for a diverse region that stretches from the state of Chennai, Kerala, and nearby territories. This is an operationally heavy role with hands-on management within the territory and the ability to leverage experts to solve problems or plan for business support from across other regions.

Specific Responsibilities that you would own:

Client Engagement:

• Ensure On-time Applications support across all modalities within the region
• Responsible for self and direct clients as well as team and all clients within the region
• Ensure team is focused on conducting PEP (product education program) and other educational activities at all S and A clients, to engage and improve retention. Regularly visit Key accounts, gather ‘Voice of Customer’ and report back to the Functional leadership team in order to enhance our ability to shape customer experiences and strategies

Business Partnership:

• Engage team, key customers and experts to generate appropriate field data, application notes and publications to support work being done by the product marketing team to highlight product benefits and helps differentiate Beckman products from others in the market.
• Work on Menu Expansion projects and charters based on business needs within the region, in close collaboration with the National Applications Head and Regional Business Manager
• Collaborate with the field service team in resolving critical client problems and Support Sales team with Pre-sales presentations and product demonstrations.

Team Management:

• Responsible for recruiting and retention on the field team, ensuring minimal disruption to the business because of vacancies on the team
• Manage daily work of frontline associates, supervise the completion of KPI; Find problems in timely manner, provide professional technical support and solutions, avoid complaints. Ensure team follows the laid process for call logging and call closures, expense reporting,
• Support the Regional Business Manager in functional priorities within the region and managing distributor applications staff, where applicable.

Technical Expertise and Networking

• Develop key relationships with Application Specialist team and other Regional Managers to ensure alignment on priorities, best practice sharing and achievement of operational goals. Contribute to assigned Cross functional projects: Audits, Training Documentation revision, etc.
• Poses technical specialty in some product lines and able to instructs other Applications Associate’s work.  Able to complete complicated application calls and service assignments

Qualification and Experience:

• Graduate or Post-Graduate in Science or Medical Lab Technology
• Prior experience in Diagnostics, working in or with a filed force team. Minimum 8 years’ experience is necessary, with at least 3 or more years of team management or mentoring experience.
• Ability to build excellent relationships with the different stakeholders including end-users, customers.
• Highly agile and flexible as extensive travel required.
• Knowledge of the local market

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.