Referral Laboratory Management Specialist I

Referral Lab Management Specialist I - India, Chennai - Hybrid, Office-Based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

What you will do

Lead and coordinate activities related to Referral Laboratory testing including but not limited to, evaluation of and on-boarding new Referral Laboratory vendors, coordinating execution and renewal of MSA’s with new lab vendors, assist with identifying appropriate laboratory and testing solutions at referral labs as per protocol requirements, reviewing referral lab quotations and organizing appropriately for inclusion in proposals and contracts. Operational activities related to technical study setup requirements – review of test code specifications, sample types/collection instructions, communicating risks or pending actions as applicable to internal stake holders, ensuring internal teams configure referral lab testing in database accurately, monitor pending results and results entry, mitigating related issues and queries that arise both internally and externally. Assist with holding regular operational calls with referral laboratories as well as coordinating technical calls with client and referral laboratories as required.

• Responsible for assisting with identifying new referral lab vendors as required to support specific protocols or for organizational needs. Manage onboarding of new referral laboratory vendors, coordinating execution of MSA and providing appropriate qualification (and surveillance) audit scope details to QA.
• Responsible for assisting with the selection of appropriate on-boarded/approved vendors to offer testing solution for new proposals and active studies. Reviewing quotations and organizing appropriately for billing (proposal or active study stage)., ,
• Evaluating test specifications and sample requirements, providing this detail to appropriate teams for database setup – assisting internal teams with study configuration requirements for referral laboratories. Ensuring all referral laboratory study setup documentation is in place with the referral laboratory vendor prior to study start.
• Responsible for quality monitoring of the referral labs. Including but not limited to the following: Managing result entry, ensure data delivery timelines and reporting expectations are metreview and asses referral lab test update requirements coordinate change needs with internal groups.
• Responsible for overseeing maintenance of the referral laboratory study setup tracker, procurement tracker for evaluating new referral laboratories and the Referral Laboratory master vendor list for MSA updates.
• Triaging and mitigating queries and issues raised by both internal teams and external customers. Working with the performing laboratory or internal departments for solutions. Assist with coordinating regular status update calls or escalations with performing laboratory as well as coordinating technical calls with the performing laboratory and clients as deemed necessary.
• Additional Administrative duties include; Scheduling and taking meeting minutes for internal and external clients, setting reminders for important dates and distribution of mail.
• Assists with creation and documentation of new processes in SOP format for the dept.

To be successful in the role, you will have:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum of 3 year’s relevant experience and knowledge of clinical laboratory concepts and terminology. Knowledge or experience working with clinical trials is preferred.
• Proficient in the use of Microsoft Word, Excel, and Powerpoint
• Must have excellent oral and written communication skills to be able to effectively communicate with internal and external teams.
• Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail.
• Ability to work in conformance with standard operating procedure and conditions with a systematic approach to tasks committed to seeing things through to completion.
• Action oriented demonstrating the ability to handle large work load demands and to trouble shoot issues timely when required.
• Customer Focused – providing timely, confident, reliable and friendly service to all our internal and external customers.
• Experience managing vendor-related activities (preferred)
• Familiarity with GCP Laboratory Regulatory Requirements (CAP, CLIA, NYS, others)
• Bachelors’ degree in Medical Technology or equivalent. 

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

  
  

• A range of health insurance offerings to suit you and your family’s needs.

  
  

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

  
  

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

  
  

• Life assurance

  
  

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

  
  

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment.  All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply