Reference Data

You are a strategic thinker passionate about driving solutions. You have found the right team

As  a reference data team member, within our reference data team, you will spend each day defining, refining and delivering set goals for our firm.

Job Responsibilities

• Take primary responsibility for executing assigned tasks, including setting up client records on the system, maintaining work logs, and investigating exceptions.
• Ensure the timely and accurate addition and updating of client information in respective functional applications, global systems, and mainframes.
• Manage the workflow of Business as Usual (BAU) activities, handling requests from the Static Team, CSOs, Implementation Team, and internal departments. Ensure work is processed within established timeframes, subject to necessary controls, and targets are met.
• Engage with Lines of Business and internal clients via telephone or email, including senior-level contacts. Respond to queries received via mailbox and resolve client issues on priority.
• Work on various BAU projects assigned from time to time and ensure their timely completion. Process any required backup tasks related to production and identify ways to improve current work practices.
• Conduct extensive investigations on transactions and aging levels. While the role includes individual responsibilities, contribute to meeting the team's goals and Service Level Agreements (SLAs).
• Escalate and refer all concerns or non-routine situations to supervisors and managers.

Required qualifications, capabilities and skills 

• Strong English written and verbal communication skills are required.
• Graduate wth at least 1 years experience in a bank operations environment.
• Demonstrate analytical skills and attention to details, highly organized and deadline oriented, are strengths. 
• High Level of Client centricity, sound communication and Solution orientation
• Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel. 
• Excellent written and verbal communications, as well as interpersonal skills. 
• Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.