Fulfilment By Amazon (FBA) Liquidations is a program designed to help FBA Third-Party Sellers recover value from excess and customer-returned inventory, avoid storage fees, and prevent inventory disposal. It enables “bulk-sales” from Sellers to external Liquidation partners at pre-agreed rates. FBA has embarked on an ambitious program to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. We are developing, piloting and scaling multiple services and programs to improve the sustainability of our Marketplace business. As part of our ongoing commitment to Sustainability, and to our continuous improvement approach, we are hiring a Recovery Services Manager based out of Hyderabad (TS) in our Consumer division to scale Partner Management activities for the FBA Liquidations program in UK & EU. Due to the nature of the role, you will work with cross-functional teams including Business, Operations, Tech, Finance, Legal, among others.
Key job responsibilities
• Managing Partner relationships - Own day-to-day relationships and negotiate to optimize sellers and liquidators’ performance; ensure Partner long term satisfaction
• Understand the customer needs and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with Product and Operations teams.
• Contribute to business strategy development. Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor the performance of your business partners.
• Manage the Partner Onboarding process, from lead generation to launch. Lead recruitment and on-boarding activities of new Liquidation partners to improve product category diversification, capacity and Liquidation recovery rates. Optimize the onboarding process to support high business growth.
• Identify, optimize, and scale improvements that can benefit a large set of Partners. Work closely with Business Support Operations team to identify and resolve root causes of disputes/process issues and minimize Customer Service contacts and case handling times.
• 2+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• A willingness to roll up sleeves to get things done. You will be working in a start-up or early stage environment where you will be defining best practice for your function.
• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms
• Knowledge of German, Spanish, French, Italian, Polish or Czech is a plus.
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