Job summary:-
The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager.
Key job responsibilities
Key Responsibilities Areas:
• Lead various projects for WFM and Ops which has direct impact on cost, sla and SX.
• Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization
• Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc
• Clearly communicate dependencies and partner with team’s on changes or deviations to plan
• Participate in wider R&C projects and initiatives.
• Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms
• Fully leverage existing technology, including global standardization of reporting
• Root cause analysis and corrective action plan for variances in vendor operational performance
• Proven track record of sound decision making, taking ownership, and delivering results in a leadership role.
• Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency.
• Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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