Job Summary
• This role is responsible for managing and leading a quality program, including initiating and scaling quality programs, developing schedules, budgets, and resource plans, and influencing process roadmaps. The role coordinates activities of project teams and communication with stakeholders, including addressing escalated issues and making necessary changes to product plans. The role involves data analysis to identify trends and root causes, providing consultation for efficient system and process design, and capturing lessons learned for continuous improvement throughout projects and processes.
Responsibilities
• Manages and leads a program involving one or more functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering.
• Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Influences the process roadmap by sharing relevant feedback to implement optimal solutions to issues faced on quality projects/programs.
• Coordinates activities of supporting project teams and internal and external partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Provides consultation on scalable system and process design to maximize efficiency, improve the customer experience and minimize errors and manual processes on quality projects/programs.
• Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
• Identifies, initiates, implements, and scales quality programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.
• Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization.
Education & Experience Recommended
• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications
• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification
Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
• Responds to moderately complex issues within established guidelines.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.