Job Description
Location:
Bengaluru, Karnataka, India
Job ID:
R0075054
Date Posted:
2025-02-05
Company Name:
HITACHI ENERGY INDIA LIMITED
Profession (Job Category):
Quality Management
Job Schedule:
Full time
Remote:
No
Job Description:
Mission Statement:
Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (i.e., back-end processes not related to manufacturing) including Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc. Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc. Planning implementing quality assurance and compliance processes. In some organizations may include supporting development of training and/or change management materials and activities to support new processes and procedures Includes Six Sigma/Lean/Kaizen practitioners working in a non-manufacturing environment.
Must be able to work collaboratively with project management team & Project Quality team in all quality-related objectives of projects for their success in terms of quality, supplier & subcontractor quality, and customer satisfaction. Advise Othe U Operations Manager if quality risks are too high during project execution.
This job requirement applies to two different roles. The first role involves acting as a Specialist professional for Business process Quality and CI working within the local Operating Unit, and the second as Continuous Improvement as expert professional to support regional HUB countries, working jointly with the HUB Q&CI manager.
Your responsibilities:
- Promotes behavioral change to continuously improve performance through programs and initiatives. Understands and effectively addresses barriers to behavioural change. Designs and develops the Quality & Continuous Improvement local functional area by influencing and consulting with key stakeholders such as senior management. Drive and support the strategy deployment to identify the Quality & Continuous Improvement strategy for the local business ensuring alignment with product line strategy.
- Ensures the Voice of the Customer is represented within the local business, by utilization of customer feedback processes like customer surveys, complaint resolution and result of customer feedback data analysis. Challenge the management team with customer experience feedback and input to decisions. Enable and coach teams to evaluate risks, problems and solutions from a customer/stakeholder point of view.
- Works with local management teams to prevent mistakes and defects in products and avoid problems when delivering solutions or services to customers, provide confidence that Grid Integration and customer quality requirements will be fulfilled. Drive the utilization of process management across the local business to deliver consistent results, minimizing variation and maximizing efficiencies. Ensure that quality assurance is embedded in all processes (built-in quality). Performs assessments and audits as an input to improving processes including leveraging identified risks, failures and non-conformances within the local business, suppliers and customers.
- Ensures effective internal control systems are in place internally and for suppliers to verify that processes continue to meet customer and stakeholder requirements. Monitor, analyze and report quality metrics to ensure corrective actions are taken. Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
- Deploy and execute the local strategy to continuous improvement and strategy deployment via L6S and other Continuous Improvement (CI) methodologies. Understand the organization’s vision, objectives and improvement needs, and suggest projects and improvement actions that support objectives. Facilitate best practice sharing. Work directly with key stakeholders to achieve buy-in and execute strategy.
- Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure. Provides local organization-wide visibility of the current portfolio of Quality & Continuous Improvement efforts; track via metrics/KPIs progress and value from these efforts through the Quality Improvement Plan in order to help decision makers to allocate resources and recognize success
- Establish, maintain and administer a certified QMS including any external certification required by the customer or business. Support the deployment – at max. To provide the business with policies, regulations and processes that sufficiently describe the value chain activities and ensures effectiveness in meeting customer and shareholder expectations. Drives the utilization process management across the organization to deliver consistent results, minimizing variation and maximizing efficiencies. Develops, implements and follows up quality processes and related tools to assure quality in own processes, as well as drives Top Quality issues and reports, analyses and acts on KPIs. Ensures conformance with applicable Grid Integration regulations, instructions related to quality, driving audit plan and program
- Enables, with the support of HR, that the local Quality & CI team is sustainably staffed, developed and directed in line with Grid Integration business processes. Provide support and leadership for the Quality activities that support the local business. Provide training to individuals and teams so that they are better equipped to drive the quality and improvement efforts Develop individual talents within your location, mentor and coach Business Quality & CI candidates.
- Your responsibilities as CI Specialist - You coach the behavioral change to continuously improve performance through project execution and Contribute to the cultural transformation across the organization.
- You implement L6S strategy, objectives and targets across the organization in alignment and in collaboration with the Business Unit
- You act as the CI and L6S Subject Matter Expert, providing help and guidance on methods, tools and templates to drive CI projects.
- You partner with management teams and functional experts to understand their organization’s vision, objectives and challenges.
- You sustain and improve the CI processes, tools and trainings on various methodologies, including L6S, PDCA and 8D.
- You drive the sharing of best practices, new processes, tools and improvements achieved through application of CI methodologies.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
- A Bachelor’s / master’s degree in electrical or mechanical engineering is preferred.
- Candidate must have atleast 15 years of experience as a Quality & Continuous improvement professional in reputed Engineering/EPC companies comparable to Hitachi Energy business portfolio. Having experience in managerial role will be added advantage.
- Proven experience in leading and developing global programs.
- Demonstrated experience in leading and managing change in a dynamic, international, and fast-paced environment.
- Excellent analytical skills and data-driven decision-making; Exceptional problem-solving and communication skills; Broad knowledge of organization / area of operations
- Comprehensive understanding of ISO 9001:2015 Quality Management Systems, if experienced as QMR would be added advantage
- Work independently and with mindset of work as a team; Strong communication skills and ability to manage a large number of stakeholders
- Must of have certification in Six Sigma, Quality tools like 7 QC & 8-D Tools, 5S and Kaizen. Candidates with BB or MBB would be preferred.
- Fully comfortable in the Microsoft suite (Excel, Access etc.,) and Office 365 collaborative tools.
- Proficiency in both spoken & written English language is required.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
