Quality Engineer - Post Market

Work Flexibility: Hybrid

• Customer complaint handling
• Complete complaint investigation templates. 
• Preparation Risk Analysis documentation
• Should be able to document, review, evaluate and investigate responses on product complaints
• Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions
• Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
• Collaborates with team members to do complaint investigations

Essential duties & responsibilities: (detailed description)

Education & special trainings:

• Bachelors/Master’s in Mechanical/Biomedical/Biotech Engineering.

Qualifications & experience:

• Experience -  

Required:

• Good analytical and problem-solving skills.
• Knowledge of DFMEA/PFMEA/Control plan/7QC tools.
• 1-3 years of relevant work experience.
• Proficient computer skills in Excel and Word.

Preferred:

• Exposure to automation tools (Power Automate apps)
• 4D problem solving methodology.
• Experience is 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
• Good understanding of database management of complaint records.
• Prior experience using complaints processing software (trackwise)

Soft Skills: -

• Excellent documentation and communication skills.