Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
SUMMARY:
The Quality & Compliance Manager will promote, support and lead quality assurance and improvement programs and increase adoption / usage of the quality management system. You will contribute in implementing procedures that enhance the quality of the Lifecycle Services Business globally. Identify areas of improvement in this area through analysis of multiple data sources, like Quality Gate Reviews, internal audits, customer surveys, warranty issues, and customer complaints, and will present appropriate reports to management to support decision making. Works with the global management and functions (e.g., engineering managers, project management office (PMO)) to implement and monitor improvement strategies and evaluates and prioritizes projects to ensure resources are directed towards achieving the highest levels of quality.
Your Responsibilities:
Functional
- Assume responsibility for assigned tasks of moderate to high complexity related to QMS development, documentation & compliance in the global LCS organization.
- Promote and foster quality culture that is consistent with company policies and strategy.
- Develop and apply quality processes, incl. its verification / testing.
- Contribute to and supports global quality initiatives and ensure implementation, in close understanding of the global and regional management.
- Coordinate with regional Quality teams in developing or improving processes and support regional quality teams in implementing them consistently.
- Understand broad organizational processes
- Planning and reporting of quality audits, investigations, and corrective / preventive actions on global level
- Supports maintaining applicable certificates to industry standards (e.g., 9000) in global regions as appropriate
- Managing or supporting external quality audits (ISO, customers, vendors)
- Supports or drives continuous improvement process, in close coordination with the Continuous Improvement grou
Leadership
- Providing professional guidance to business and delivery teams and to management in quality and compliance matters. Guiding and supporting regional quality leads in successfully driving their local quality programs
Interpersonal
- Collaborative, convincing, which helps the supported business teams in the change management process,
- Persuade sometimes experienced but reluctant staff to adjust their way of Being main contact with external and customer auditors and being responsible for ensuring the execution of corrective actions and ongoing compliance with customer specifications
Business
- Excellent quality mindset, and accuracy in operation, attention to detail, as well as cost-oriented thinking
- Supports management teams with the planning and delivery of Quality programs
- Act as a company representative for customer quality issues
- You will report to LCS QUALITY & COMPLIANCE / EHS MANAGER.
The Essentials - You Will Have:
- Bachelor of Science degree in Business, Engineering or Quality related
- Prior experience in quality management:. Min 8 years experience
- Excellent traceable knowledge in one or several of the areas quality management, software engineering, testing methodology and project management
- Fluent English language skills (reading & writing)
The Preferred - You Might Also Have:
- Traceable experience in quality management methods and techniques, like e.g., ISO 9001, Lean Six-Sigma, is desired.
- Prior experience in information systems / software development or industrial automation
- Experience in working in a service-oriented business
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid or #LI-db2
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
