Quality & Compliance Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Quality & Compliance Analyst

About JLL

We're JLL—a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

At JLL, you'll have the opportunity to:

• Innovate with world-leading businesses
• Put your expertise into action on landmark projects
• Work on game-changing real estate initiatives
• Make long-lasting professional connections
• Be inspired by the best

We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Position Overview

• Role: Quality & Compliance Analyst
• Reports to: Director Quality & Compliance – South

Role Purpose

The Quality & Compliance Analyst is responsible for developing and implementing the Quality & Compliance program for our IFM Business in South India. This role ensures continual compliance with JLL policies & procedures, implements the Quality & Compliance Framework to improve IFM Operations, and minimizes risks. The position involves working closely with internal and external key stakeholders, monitoring and reporting Key Performance Indicators for the program.

Key Responsibilities

• Develop and implement the Quality & Compliance Framework for the assigned geography in IFM business.
• Create and execute an annual review plan for various accounts in the geography.
• Conduct on-site Quality & Compliance reviews in line with the framework and established policies & procedures.
• Analyze contracts to identify potential risks and flag issues in contractual delivery.
• Interact with site teams and cross-functional SMEs to discuss audit findings.
• Create review reports and develop action plans with site teams.
• Generate dashboards for leadership and discuss findings monthly.
• Implement new risk control processes and systems as needed.
• Assist in continuous improvement activities throughout the business.
• Ensure timely resolution of non-compliance issues and delivery of corrective actions.
• Liaise with account management enablement teams to track and resolve audit findings.
• Monitor JLL policy changes and communicate revisions to existing operating processes.
• Develop and execute training plans for employees at all levels.
• Share lessons learned from audits and ethics investigations with account teams.
• Collaborate with the transition leader to ensure Quality & Compliance framework standards are included in all transitions.

Qualifications and Experience

• Graduate degree
• Minimum 7 years of relevant experience
• Knowledge of Business Assurance framework or JCAP
• Familiarity with QMS ISO 9001/ISO 140001/ISO45001 (advantage)
• Strong communication and influencing skills
• Ability to interface effectively with executives and a broad range of stakeholders
• Unwavering ethical standards and commitment to excellence
• Collaborative mindset with the ability to work effectively at all levels
• Structured approach to problem-solving with systems thinking
• Experience or qualification in Design Thinking (advantage)
• High perseverance and resourcefulness
• Flexibility and adaptability in ambiguous situations

What We Offer

• An entrepreneurial, inclusive culture
• Opportunities for collaboration and success across the globe
• Employee programs focused on career development, recognition, wellbeing, benefits, and competitive pay
• A fulfilling career with varied experiences and opportunities for growth

Join us to develop your strengths and imagine where JLL can take you!

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.