Quality Auditing Senior Manager

Skill required: Trust & Safety - Quality Management
Designation: Quality Auditing Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Enables a superior brand experience , accelerates responsible growth and creates a secure environment/OVERALL PURPOSE OF JOBs The Cluster QTPC lead will be responsible to drive initiatives across multiple LOB and functions and ensure delivery enablement for operations. Will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, training and policy improvements, and managing Change management excellence. The lead will be a single point of contact for senior leadership internal and client facing interactions for the Cluster. With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership. • Any Graduation with at least 12 to 15 years of supervisor experience • Excellent oral and written communication skills • Ability to establish a strong client relationship • Sound decision-making and organizational skills • Ability to present complex information to a variety of audiences • Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferred • Experienced in talent management and succession planning • Experience in managing projects and data strategies for business outcomes In Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement. People management /Coach Expert (X) Microsoft Applications Experienced (E) Client Management & Communication Skilled (S) Project Management /Mentoring Skilled (S) Operations Experience Experienced (E) "
What are we looking for? "•Ability to manage multiple stakeholders •Collaboration and interpersonal skills •Results orientation •Strong analytical skills •Thought leadership Communication/Presentation skills Level 4- 5 Decision making Level 4- 5 Teaming and Collaboration Level 4- 5 Employee Development Level 4- 5 Team Leadership Level 4- 5 Proficiency Level Definition Level 1 Exhibits basic competency indicators occasionally. Level 2 Exhibits basic competency indicators consistently and effectively. Level 3 Exhibits competency indicators of medium complexity occasionally. Level 4 Exhibits competency indicators of medium complexity consistently and effectively. Level 5 Exhibits advanced competency indicators occasionally. Level 6 Exhibits advanced competency indicators consistently and effectively. Proficiency Level Definition Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, and techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Analytical Thinking Level 4- 5 Customer Service Orientation Level 4- 5 Focus on Goals/Result orientation Level 4- 5 Initiative Level 4- 5 Multi-Tasking/Time Management Level 4- 5 Communication"
Roles and Responsibilities: "•In this role you are required to identify and assess complex problems for area(s) of responsibility • The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility • Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters • Should have latitude in decision-making and determination of objectives and approaches to critical assignments • Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility • Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts •DUTIES AND RESPONSIBILITIES: • Align with global leads and service delivery lead on strategy for execution across line of businesses • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Motivate and strategize on efficiency, productivity and consistency targets • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation • Identify Milestones, scope, dependencies, issues, risk and success for QTPC projects • Course correct non-performing metrics and analysts through root cause analysis and solid action planning • Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones. • Review and control execution of standard processes across Quality, Training & Policy • Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams • Provide thought leadership in processes, programs and procedures • Establish professional and career development programs for internal resources • Provide recommendations to re-engineer existing processes. • Evaluation of new technologies and potential application in work area, work with SMEs for deployments •"Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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