Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Quality Assurance Manager.
Principal responsibilities
- Quality Assurance Strategy: contribute to and implement a comprehensive QA strategy aligned with the overall business objectives.
- Metrics and Reporting: Track and analyse QA metrics to identify trends, assess quality levels, and drive continuous improvement.
- Automation: Promote and implement test automation strategies to improve efficiency and coverage.
- Test Planning and Execution: Oversee the creation, execution, and maintenance of test plans, test cases, and test scripts.
- Defect Management: Establish and manage a robust defect tracking and management process to ensure timely resolution of issues.
- Team Leadership: Lead and mentor more junior staff members providing guidance, training, and support. Control concurrent projects and resources that vary in scale and complexity to meet changing objectives.
- Stakeholder Communication: Effectively communicate QA status, risks, and issues to stakeholders, including clients, project managers, developers, and executives.
- Process Improvement: Continuously evaluate and optimize QA processes to enhance quality and productivity.
- Develop and maintain high quality relationships with customers both internal and external to the Group.
- Ensure compliance with all relevant internal instructions (FIMs, circulars etc) and external regulatory requirements including the management of operational risk and adherence to the HSBC’s standards.
