Quality Assurance Analyst

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 75% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. 

We are looking for a Quality Assurance Analyst to join our support team located in Trivandrum, reporting to the senior manager of Quality Assurance. In this role, you will play a crucial role in collaborating with teams to ensure the highest standards of quality in our technical support center. You will provide valuable feedback, support best practices, and facilitate continuous improvement across various teams. This involves conducting a variety of checks, ranging from basic assessments to follow-ups on implemented changes, identifying training needs, and getting acquainted with AI tooling, which will enable new ways to coach on quality.

You are the ideal candidate if you take initiative and are a natural team player who works seamlessly with others to achieve common goals.

What you’ll do:

• Conduct regular quality checks and audits on technical support processes to ensure compliance
• Develop and implement quality assurance protocols, procedures, and reporting
• Collaborate with technical support teams to determine focus and how to provide feedback
• Explore and implement the possibilities of AI for quality control
• Provide constructive feedback and be proactive to ensure continuous improvement
• Work seamlessly with the operational teams, providing valuable insights and feedback to continuously improve quality and support the implementation of changes within the organization
• Delivers thorough trend reports to inform management and operational teams

What you’ll bring:

• Experience in quality inspection, auditing, and testing
• Solid sense of service excellence
• Attention to detail
• Independent worker with the desire to grow by showing initiatives
• Ability to analyze and display data for presentation purposes

What success looks like:

After six months, you will…

• Have a solid understanding of Infoblox end-to-end business processes
• Build your network and have a good understanding of what areas you can contribute best
• Establish strong working relationships with cross-functional teams, contributing to continuous improvement initiatives
• Have a good idea how to apply new tooling to good use

After about a year, you will…..

• Have a quality program implemented that is delivering quality results
• Be proficient in using our management software and tools
• Be a trusted advisor on quality matters, providing insights and recommendations to drive excellence across the support organization

We’ve got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.