Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Position Summary and Location
This position is office based, Quality Analyst will be responsible for evaluating and improving the quality of our asset audits, as well as conducting audits for calls, emails, chats, and tickets. This role involves analyzing data, identifying trends, and providing actionable insights to enhance service quality and operational efficiency.
Duties and Responsibilities
§Establish, monitor, control quality parameters related with IT support operations
§Enhance it operations through transactional level quality inspections like asset audit,call audits, email audits, ticket level audits (incidents & service requests)
§Conduct thorough audits of asset management processes to ensure compliance with established standards.
§Develop and maintain auditing criteria and checklists to standardize evaluation processes.
§Provide training and coaching to team members based on audit outcomes to enhance service delivery.
§Report on quantity & impact of issues while identifyingrepetitive issues
§Analyze audit results and generate reports highlighting key metrics, trends, and areas for improvement.
§Collaborate with team leads and management to discuss findings and implement corrective actions.
§Improve existing training content for new hires and perform tna (training need analysis) for existing staff
§Organize & lead management meetings with action oriented approach
Supervisory Responsibilities
·This position does not have direct supervisory responsibilities.
Reporting Relationship
·Reports to Manager in Global Service Center
Qualifications
Required
¿Proven experience in quality assurance, preferably in asset management or customer service.
¿Strong analytical skills with attention to detail and a focus on data-driven decision-making.
¿Excellent verbal and written communication skills.
¿Ability to work independently and as part of a team in a fast-paced environment & willing to work in rotational shifts.
¿Strong organizational skills and the ability to manage multiple priorities.
Knowledge, Skills, Abilities, and Other Characteristics
§Report Management: Prepare, publish & maintain Quality, Assets & other reports
§Knowledge of asset management principles and practices.
§Standardization of trainings & processes