Support and implement QAD suite of applications across different sites.
Research and recommend process improvement solutions, ensure efficiency and currency of the established procedures to achieve optimum performance levels for the manufacturing Operations.
Support the Problem Management process and serve as a channel of communications among the manufacturing sites, Support Groups (Applications & Vendors) and Management
Assists in planning the deployments and configuration changes to current production environment
Presents various metrics to management and proposes continuous improvement ideas.
Escalates the incidents/problems as required
Co-ordinate the changes that span across multiple applications with respective application owners
Performs other duties as assigned
Responsible for ensuring agreed service levels are maintained and reported to both local management and global IT management
Ensures systems and procedures are compliant with appropriate legislative requirements, i.e. Data Protection Act
Operates across multiple plants and multiple units
