Job Description
Career Level
Geographical scope
Global
Grade
L/K
Role Purpose
Project management of Global Data Management, Network Operations initiatives to improve the Business Process Outsourcing environment as it relates to service quality, operational efficiency and cost. Plan and manage the implementation of specific projects ensuring the projects are completed on time, within budget and to the agreed specification. Ensure processes implemented are fully Global SOP compliant.
Scope of Role
Revenue of own unit [year]
Number of countries covered [year]
No. of FTEs [Total FTEs
in own area of responsibility]
Direct/Dotted Line reports [only first level of reports into the role]
N/A
25 (2013)
N/A
N/A
Budget responsibility (including personnel cost)
in m or bn € [year]
Expected EBIT of own unit
in m or bn € [year]
Size of assets under indirect management
in m or bn €5,000,000/year
Other relevant dimension
N/A
Possess a solid understanding of the operational processes and systems in the Customs Clearance and Data Entry areas. Proven record of identifying opportunities for process and quality improvement and effecting change. Profit can be measured based on cost avoidance, productivity improvement and Customer Satisfaction.
Required to actively review and improve both vendor and country processes to drive service quality, improve productivity and meet process compliance. Perform analysis and process evaluations for the purpose of robot usage and drive Continuous Improvements. Empowered to facilitate and execute change with vendor.
The incumbent does not work in a direct line management position and does not have direct control of the vendor or country staff assigned. Good influencing, negotiation, interpersonal and communication skills are required in order to gain sufficient support from the vendor and countries supported.
Specific Role context [brief explanation]
Specific Role Challenges [brief explanation]
Business Process Outsourcing is an enabler for reducing unit costs in a host country and improving data quality. By definition offshoring moves the process away from the source, this role provides a strong link between host country and the vendor to ensure opportunities for continuous improvement are realized and supply of resource matches demand.
Execute process improvement initiatives using First Choice tools and methodologies with host countries and the BPO vendor. The role operates within the vendor environment which requires confidence, motivation, self reliance and excellent initiative and drive.
Accountabilities
Key Activities Overall Goals / Typical Measures
Customer - Business Roles External
Vendor
• In combination with the vendor, create and maintain documented procedures and controls which include (but is not limited to): Onboarding, Forecasting, Productivity and Quality.
• Act as a point of escalation for the vendor for issues not being resolved by Country.
• Assist vendor with analytical support on data findings.
• Provide process and application expertise to advise vendor on process corrections.
• Partic
Job Details
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Job Location
-
India
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Company Industry
-
Other Business Support Services
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Company Type
-
Unspecified
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Employment Type
-
Unspecified
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Monthly Salary Range
-
Unspecified
-
Number of Vacancies
-
Unspecified
