Grade Level (for internal use):
The Role: Project Manager, Customer Success
The Team:
The CX Program Management team at S&P Global Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both internal and external clients with a focus on value, trust, and delight, achieved through effective collaboration, strategic planning, and continuous improvement. We work closely with stakeholders across various departments to manage and execute a diverse range of projects aimed at improving customer interactions and operational efficiency while driving change. By fostering a culture of collaboration and innovation, we ensure that all initiatives align with organizational goals. Through our commitment to excellence and a people-centered approach, the CX Program Management team plays a vital role in maintaining S&P Global Commodity Insight's leadership in delivering exceptional customer experiences.
Responsibilities and Impact:
Lead Program Management: Lead and manage all aspects of program management for CX projects, including strategy development, stakeholder engagement, and communication planning, to ensure successful project outcomes.
Project Oversight: Oversee project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards while driving continuous improvement in project performance.
Stakeholder Collaboration: Collaborate with stakeholders to gather feedback and assess program performance, implementing necessary improvements to enhance service delivery and customer interactions.
Training and Change Management:Work with Change Management Lead to design and implement training programs to support change management initiatives, enhancing team capabilities and ensuring smooth transitions during project execution.
Cross-Functional Facilitation:Facilitate cross-functional collaboration to drive technology transformation and process improvement efforts, ensuring alignment with organizational goals and client needs.
Release Management: Manage release management processes to ensure timely and effective delivery of projects, contributing to the overall success of the CX Program Management team.
Professional Development and Global Impact: Benefit from growth and development opportunities within a dynamic team, gaining exposure to industry leaders and policy makers, while engaging in a global role that allows you to influence and drive change on an international scale.
What We’reLooking For:
Basic Required Qualifications:
Bachelor's degree in Business Administration, Project Management, or a related field; a Master's degree is preferred.
Minimum of 6+ years of experience in project management, with a focus on cross-team collaboration using Agile methodologies and tools.
Proven experience in program management within technology and customer experience contexts.
Demonstrated ability to manage and influence multiple business stakeholders, effectively engaging with and aligning enterprise senior leadership.
Key Soft Skills:
Exceptional leadership and collaboration abilities, fostering a culture of innovation and teamwork.
Strong analytical and problem-solving skills, with a proactive approach to challenging the status quo.
Adaptability and resilience in managing change within a fast-paced environment.
Excellent time management and organizational skills, capable of multitasking and prioritizing effectively.
Strategic thinking with the ability to drive results and build productive relationships across teams.
Additional Preferred Qualifications:
Change Management and/or PMP certification preferred
Knowledge of applications such as Salesforce, Marketo, Cvent, commercial platforms and One trust.
Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI)
Ability to work in an agile environment with focus on LEAN approach.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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