Project Manager - Corporate Technology

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Project Manager’s role involves collaboration with cross-functional teams, managing project timelines, budgets, compiling detailed reports, analyzing project metrics, and ensuring the efficient development and deployment of global technology products.
This role is also responsible for overseeing and managing the IT Service Management processes within an organization. This role ensures that IT services are delivered effectively and efficiently, aligning with the business needs and objectives.

Project Management

• Project planning, monitor project status and managing project interdependencies and deliverables.
• Agreed with the product owner on the roadmap and project deliverable.
• Oversight the entire project activities and act as the key contact to the business project team.
• Assist the product owner to manage the day-to-day operation and be able the drive the project from start to end.
• Stakeholder management from various level ranged from Local Business Units representative, Senior management to Steering committee members.
• Project documentation - define & establish the project repository in Confluence.
• Resource planning and facilitate the onboarding process of the external vendor or project resources.
• Oversight the budget and manage the spending across all aspects.
• Monitoring and reporting on project progress and make recommendations for improvement.
• Application of change control procedures.
• Obtain timely agreement from key stakeholders.
• Experience on both Waterfall and Agile project methodology and practice.
• PMO experience will be an added advantage.
• Facilitate Infrastructure/Networking provisioning for solution.
• Facilitate the Architecture design and seek the relative party approval based on Prudential internal process
• Manage the Security/Compliance clearance for IT related project.
• Facilitate the DevSecOps process adopted by Prudential.
• Facilitate on the Target operating Model design for the Solution.
• Facilitate the solution transition from Project to BAU model.

ITSM

• Process Management: Develop, implement, and maintain ITSM processes such as Incident Management, Problem Management, Change Management, and Service Level Management.
• Service Improvement: Continuously monitor and improve IT service delivery, ensuring high levels of performance, availability, and customer satisfaction.
• Team Leadership: Lead and mentor a team of ITSM professionals, providing guidance and support to ensure effective service management.
• Stakeholder Engagement: Collaborate with various stakeholders, including IT teams, business units, and external vendors, to ensure alignment and effective communication.
• Reporting and Metrics: Develop and maintain performance metrics and reports to track service performance and identify areas for improvement.
• Compliance and Governance: Ensure compliance with ITIL best practices and other relevant standards and regulations.

• Experience Level: Proven experience 10+ years as a Tech Project Manager, preferably in the technology or related domains.
• Education Level: Bachelor’s degree (or equivalent) in computer science or related field
• Service Now implementation experience desired.
• Personal Attributes: Strong leadership skills, excellent communication, and interpersonal abilities, effective problem-solving skills.
• Specific Skills: Expertise in technical project management, understanding of IT initiatives, and collaboration with cross-functional teams.
• Personal integrity and an ability to maintain confidentiality of company and client information.
• Having application support background is desirable

• Service Now
• Sound knowledge of cloud technology or SaaS/PaaS/IaaS technology
• Familiar with MS Azure suite of services e.g., Data lake, Data Brick, ADF & API management
• Experience in implement Cloud application (SaaS/PaaS) is a must.
• Understanding of the charging model for Cloud subscription service is a plus
• Experience in implementing Cloud application in Regional level & the scope is expected to cover the local business unit
• Ability to adopt to Agile methodology for project implementation
• Use of Agile management tool such as Jira & Confluence
• Understanding the CI/CD DevOps Model and have knowledge on the tool e.g., Git, Jenkins, Docker, Kubernetes, Terraform etc.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.