Project Manager, Client Systems Engineering

Work Flexibility: Hybrid or Onsite

• Why Client Systems Engineering at Stryker?

  
  

  At Stryker, we are dedicated to improving lives, with a passion for researching and developing new medical device products. Technical Support organization is part of the Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail, and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction.

  
  

  As a Project Manager for Client Systems Engineering, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as our culture supports your personal and professional development.

  
  

  We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

  
  

  JOB PURPOSE:

  
  

  We are searching for a dynamic well-organized professional with Enterprise project/program management expertise and hands-on experience leading customer engagements in a healthcare environment. 

  
  

  The ideal candidate will have strong project management experience, strong business acumen, experience in the customer service/support field, core business process management competency, and the ability to work well within a team.

  
  

  Position Description: Vocera now a part of Stryker is looking for a Project Manager. This role will lead internal teams in successfully delivering system enhancement services post-Go-Live that ensure existing Vocera deployments are optimized to meet and exceed business and customer satisfaction metrics. The role reports directly to Manager, Client Systems.

  
  

  RESPONSIBILITIES:

  
  

  Prioritize, schedule, facilitate, and lead the intake of projects to the Client Systems Engineers

  
  
• Manage the assigned delivery resource to ensure the project meets the scope, schedule, and quality expectations
• Plan, schedule, and track project milestones, critical paths, and deliverables using industry-standard tools
• Ensure delivery process aligns with standards established through Client Systems methodologies
• Proactively evaluate project risk by taking full responsibility for problem resolution, and ensuring, when necessary, that escalation occurs to keep projects on track
• Facilitate project communications, including leading regular project status meetings with all partners, documenting meeting minutes, managing expectations and ongoing action items
• Ensure that all projects are documented and archived promptly, as well as satisfy established project review and audit processes
• Perform follow-up customer surveys to assess delivery quality and customer satisfaction
• Conduct project close-out activities, including transitioning processes back to Sales, Professional Services, and Support; Elicit, compile, and share post-delivery lessons and feedback
• Lead cross-functional project teams ensuring roles and responsibilities are clearly defined and smooth handoffs occur
• Always keeps the customer at the heart of what we do
• Exercises good judgment and can weigh benefits and risks to make solid decisions despite ambiguity
• Growth mindset – the ability to learn quickly and adapt to a changing environment.

• Requirements:

  
  
• Bachelor’s degree or 6 years of experience in lieu of degree.
• PMP certification is highly desirable.
• 5+ years of project management experience in a professional services organization ideally within a healthcare or software company.
• Experience with project management software.
• Track record of leading service engagements in large enterprise accounts.
• Ability to elicit partnership from a wide variety of sources, including upper management, clients, sales, support, engineering, and internal project teams across multiple geographies and diverse cultures.