Project Manager - Change Management

You are a strategic thinker passionate about driving solutions in Change Management. You have found the right team.

Join our dynamic Cash Operations Change Management Team, where you'll be a key player in promoting Operations Change Management and Strategic Initiatives. This role offers the opportunity to grow the Payments business by enhancing customer experience and managing customer fulfilment, technology, and infrastructural plans. You'll thrive in a fast-paced, digital environment, overseeing e-commerce projects from inception to completion. 

As a Project Manager - Change Management in the Cash Operations Change Management (CTB) Team, you will be responsible for promoting Operations Change Management and Strategic Initiatives at country and regional levels. You will enhance customer experience, manage customer fulfilment, technology and infrastructural plans in partnership with business stakeholders and functional partners. You will oversee the implementation of e-commerce projects from start to finish in a fast-paced, digitally-centric environment. 

Job Responsibilities

• Drive global change and transformation initiatives in the Payments Product Innovation space. 
• Perform operations impact analysis on new business initiatives, considering capacity, operating models, regulatory obligations, and control processes.
• Ensure operational requirements are defined during requirements and solution design phases.
• Manage operational readiness activities for the successful implementation of new products.
• Develop trusted relationships with cross-functional stakeholders and support collaboration.
• Apply structured problem-solving and design thinking to address strategic priorities.
• Manage communication of status updates to stakeholders and Senior Management.
• Coordinate and facilitate meetings, ensuring clear ownership of action items and providing project progress updates.
• Identify and manage project risks, issues, and dependencies, partnering with technology and product teams.
• Drive initiatives related to wellness, development, training, and risk management, while supporting young talent development and presenting business updates to senior executives.

Required qualifications, capabilities and skills

• Hold a University/Master's Degree
• Minimum of 9 years of experience in Operations, Technology, and/or Product, with a focus on eCommerce, FinTech, or Payment Innovation.
• Possess a comprehensive understanding of Treasury Services business, operations, and technology strategy.
• Be technologically savvy, with knowledge in Data Analytics, Data Visualization, and/or Intelligent Automation.
• Exhibit excellent written and oral communication skills in English.
• Demonstrate strong execution skills and hands-on experience in areas such as Real-Time Payments, Blockchain, FX, Payments Innovation, e-commerce, Alternative Payments, ISO20022 transformation, and SWIFT.
• Show willingness to take ownership and accountability to achieve business goals and deliver specific results.
• Have a proven ability to motivate and build cohesive teams to achieve local, regional, and global objectives.
• Identify opportunities, initiate action, and escalate potential risks to minimize loss.
• Commit to providing high-quality client service and adapt to new work structures and processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.